Returns Policy

Cancellations

At any time before the first attempted delivery you may right to cancel your order. Please notify us by email if you wish to cancel your order via sales@rdbarrett.co.uk

Unwanted

R.D. Barrett will only issue a refund for goods returned in fully re-saleable condition within 14 working days together with your order number and receipt. The following must be intact for R.D. Barrett to deem the goods as fully re-saleable: transport packaging, original product packaging, seals, shrink wrap, and airshock carrier where applicable.

If the goods are not in a re-saleable condition, as determined by R.D. Barrett acting reasonably, R.D. Barrett reserves the right to refuse any return. If you have not returned the goods within 7 days of cancellation or when reasonably requested to do so by R.D. Barrett, whichever occurs first, your refund request will be closed. R.D. Barrett can collect the goods from you at your cost, the charge for collection is £4.99 (inc VAT) and any non-faulty goods must comply with these terms.

Damages

You must report any goods that are damaged/missing on delivery within 72 hours to the R.D. Barrett customer services via email to sales@rdbarrett.co.uk. R.D. Barrett will not be held liable for any goods that are damaged/missing reported outside of this time. You should inspect goods on delivery for damage. We reserve the right to request photographic evidence to support any claims of damages.

If you do not return any order to R.D. Barrett after the refund has been issued within the agreed time scale, you will be liable for the cost of the product at time of purchase.